Important: service availability and governing documents depend on the move’s route, shipment classification, operating authority, applicable tariff or rate terms, insurance program, and regulatory requirements. A move is not accepted until NoxMove completes its review and confirms the applicable service documents.
1. Scope of Service
NoxMove provides point-to-point transportation services for accepted shipments. Unless expressly stated in a written service order, NoxMove’s baseline service does not include packing, unpacking, assembly, disassembly, hoisting, rigging, storage, waste removal, inside delivery, installation, or labor unrelated to transport.
2. Customer Preparation Duties
The customer must provide accurate shipment information and ensure goods are ready at the agreed pickup time. Items must be properly packed, contained, stabilized, and safe for ordinary transportation unless NoxMove has separately agreed to provide a handling service. The customer must disclose oversized, unusually heavy, fragile, high-value, hazardous, temperature-sensitive, or regulated items before acceptance.
3. Prohibited or Restricted Cargo
NoxMove may refuse cash, negotiable instruments, illegal drugs, contraband, weapons where carriage is unlawful, explosives, hazardous materials not specifically authorized, live animals, perishable goods requiring controlled conditions, human remains, or any item that cannot lawfully or safely be transported under the agreed service. Failure to disclose restricted cargo may result in refusal, delay, additional lawful charges, or termination of service.
4. Estimates, Quotes, Tariffs, and Pricing
Website figures are preliminary only. Final pricing is determined under the written documents governing the shipment. Where a filed tariff, published rate schedule, binding/non-binding estimate rule, or other mandatory pricing regime applies, that regime controls. NoxMove will not knowingly contract around non-waivable transportation or consumer-protection requirements.
5. Reservation and Acceptance
A requested date or online submission is not a guaranteed reservation. A shipment is accepted only after NoxMove confirms the scope, equipment, route, price or pricing basis, required documents, and any deposit/payment terms. NoxMove may decline cargo that differs materially from the description provided.
6. Pickup and Delivery Windows
Pickup and delivery times are estimates unless a specific guaranteed service has been expressly sold in writing. Traffic, weather, road closures, inspections, mechanical issues, accidents, customer delays, access restrictions, governmental action, and other events may affect timing. NoxMove will use commercially reasonable efforts to communicate material changes.
7. Access, Parking, and Site Conditions
The customer is responsible for providing lawful and reasonably safe access for the assigned vehicle. The customer must disclose stairs, elevators, loading docks, building time restrictions, gated access, permits, limited clearances, long carries, parking restrictions, or other conditions that may affect service. Legally permitted additional charges may apply if undisclosed conditions materially change the work.
8. Customer Presence and Authority
The customer or an authorized representative must be available as reasonably required to tender and receive the shipment, sign required documents, identify the goods, and resolve discrepancies. A person presenting goods for pickup represents that they have authority to tender them for transportation.
9. Payment
There is no charge to request a quote. NoxMove may schedule a move without an upfront payment. If a separate booking fee applies to a specific reservation, it is disclosed before the customer accepts the booking. The primary moving-service amount is invoiced after the scheduled service is completed, unless applicable law or a governing transportation document requires a different payment arrangement. Returned payments, chargebacks, collection costs, or late amounts are handled only as permitted by law and the applicable written agreement.
10. Changes to Scope
Changes requested after booking—including route, date, shipment size, stops, waiting time, vehicle type, access requirements, or additional services—may require a revised price and written approval. NoxMove is not obligated to perform materially expanded work unless it accepts the change.
11. Inspection and Condition Records
NoxMove may document shipment condition, packaging, quantity, loading condition, seals, access, or delivery condition using notes, photographs, timestamps, or signatures when reasonably necessary for operations, claims, safety, or dispute resolution.
12. Loss, Damage, and Liability
Liability for cargo loss or damage depends on the shipment’s legal classification, governing law, valuation option, bill of lading or shipping document, and any valid limitation of liability. No website statement should be interpreted as changing mandatory carrier liability rules. Customers should not assume that ordinary carrier liability equals replacement-value insurance.
13. Claims
Loss or damage should be reported promptly and documented with photographs, receipts, inventory records, repair estimates, and other supporting evidence. Formal claim deadlines and procedures are governed by applicable law and the shipment documents. See the Claims Policy for website guidance; legally mandated claim periods control if different.
14. Delays and Force Majeure
To the extent permitted by law, NoxMove is not responsible for delay caused by events beyond its reasonable control, including severe weather, road or bridge closures, governmental orders, labor disruptions, cyber incidents affecting third parties, sudden mechanical breakdown despite reasonable maintenance, accidents, emergencies, or acts of God. This does not excuse obligations that applicable law makes non-waivable.
15. Customer Indemnity for Undisclosed Conditions
To the extent permitted by law, the customer is responsible for losses caused by materially false shipment information, unlawful cargo, inadequate customer-supplied packing, lack of authority to ship goods, or unsafe premises conditions not reasonably discoverable by NoxMove. This clause does not shift liability for NoxMove’s own negligence where such shifting is prohibited.
16. No Consequential-Damage Expansion
Unless required by law or specifically assumed in writing, NoxMove does not accept liability for lost profits, business interruption, sentimental value, loss of use, or other consequential damages beyond the legally applicable measure of cargo or service liability.
17. Governing Documents and Order of Priority
- Mandatory statutes and regulations;
- Filed tariff or legally controlling rate terms, if applicable;
- Bill of lading / transportation contract;
- Signed estimate, order for service, rate confirmation, or accepted quote;
- These Service Terms;
- General website content.
18. Dispute Resolution
Before litigation, the parties should attempt good-faith resolution through written notice and exchange of relevant records. Any dispute process required by applicable transportation or consumer law, tariff, bill of lading, or other governing shipment document controls where applicable.
19. Severability
If a provision conflicts with mandatory law, it is modified only to the minimum extent necessary, and the remainder remains effective.
20. Contact
General service and business inquiries may be sent to info@noxmove.com. Active-service support, cancellations, and claims assistance may be sent to support@noxmove.com. Telephone: (646) 831-7723. Business address: NoxMove Logistics LLC, 54 State Street, Albany, NY 12207.