1. Scope
This Privacy Notice explains how NoxMove Logistics LLC collects, uses, discloses, retains, and protects personal information through its website, quote estimator, forms, customer communications, and related business operations. It is intended to be read with any additional notice provided at the point of collection.
2. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identifiers & contact data | Name, email, telephone number, business name | Respond to inquiries, provide quotes, communicate about service |
| Trip & shipment data | Origin, destination, requested date, mileage, shipment category, size, access notes | Assess feasibility, estimate planning range, schedule and perform service |
| Transaction data | Quotes, invoices, payment status, service documents | Billing, recordkeeping, dispute resolution, compliance |
| Technical data | IP address, browser/device information, timestamps, security logs | Security, fraud prevention, troubleshooting, site operation |
| Communications | Emails, form submissions, support messages, call notes | Customer service, quality control, documentation |
3. How We Use Information
We use information to evaluate quote requests; communicate with customers and prospects; create and administer reservations; plan routes; prepare required transportation documents; process payments; maintain business and tax records; investigate complaints and claims; secure systems; prevent fraud; comply with legal obligations; and improve our services.
4. Legal and Operational Bases
Depending on the activity, processing may be necessary to take steps requested by you, perform a contract, comply with legal obligations, protect legitimate business interests, secure our systems, resolve disputes, or act with your consent. Where consent is relied upon, you may withdraw it prospectively, subject to legal and operational retention requirements.
5. Sharing of Information
We may disclose information to service providers and vendors that support hosting, communications, payment processing, scheduling, accounting, document generation, analytics, legal/compliance, insurance, claims administration, or transportation operations. We may also disclose information when required by law; to protect rights, safety, or property; in connection with a business transaction; or with your direction or consent.
NoxMove does not sell personal information for money. If NoxMove later engages in activity treated as a “sale,” “sharing,” or targeted advertising under an applicable privacy law, this notice and any required opt-out mechanism should be updated before that activity begins.
6. Payment Information
Card or bank information may be processed directly by a third-party payment processor rather than stored by NoxMove. The processor’s privacy and security terms apply to its handling of payment credentials. NoxMove may receive limited transaction details such as payment status, amount, method type, and processor reference.
7. Cookies and Similar Technologies
The website may use essential cookies or storage necessary for security, preferences, form operation, analytics, or performance. Non-essential analytics or advertising technologies should not be activated in production until the required notices and controls are configured.
8. Data Retention
We retain personal information for the period reasonably necessary for the purpose collected, including quote follow-up, contract performance, payment records, tax and accounting requirements, insurance/claims needs, legal compliance, litigation holds, fraud prevention, and enforcement of agreements. Retention periods may differ by record type.
9. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and our operations. No system is completely secure. Access should be limited to personnel and vendors with a business need, and sensitive credentials should not be transmitted through open website text fields.
10. Data Incidents
If NoxMove experiences a security incident involving protected personal information, it will investigate and provide notifications required by applicable breach-notification law. Records relating to incidents may be preserved as required for compliance and defense of legal claims.
11. Your Choices and Requests
You may request correction of inaccurate contact information, ask to stop non-essential communications, or make another privacy request through the contact channel. Certain records cannot be deleted while they are needed for legal, accounting, claims, fraud-prevention, or contractual purposes. Identity verification may be required before fulfilling a request.
12. Children
The website is intended for adults arranging transportation or business services and is not directed to children. Do not submit a child’s personal information unless necessary for a lawful transaction and appropriately authorized.
13. Interstate and International Users
NoxMove is a U.S.-based service. If information is submitted from outside the United States, it may be processed in the United States under U.S. law. NoxMove should evaluate additional jurisdiction-specific obligations before actively marketing outside its intended service area.
14. Changes to This Notice
We may update this notice when practices, vendors, systems, or legal requirements change. The effective date will be updated accordingly.
15. Contact and Rights Administration
Privacy and security requests may be sent to info@noxmove.com or mailed to NoxMove Logistics LLC, 54 State Street, Albany, NY 12207. Telephone: (646) 831-7723.